Shipping policy

Shipping destinations

LOFTE currently accepts orders for delivery to the countries available in the region selector and at checkout. Delivery availability is confirmed before payment.

Shipping cost

Free tracked standard shipping is available to supported destinations shown at checkout. Any optional paid delivery method is clearly identified before payment.

Processing and delivery

• Orders are normally processed within 1 business day.
• Estimated standard delivery is generally 5–8 business days after dispatch.
• Delivery estimates may be affected by weekends, public holidays, carrier delays, severe weather, or unusually high order volumes.

Tracking and address details

When tracking is available, the tracking information is sent to the email address used at checkout. Customers are responsible for entering a complete and accurate delivery address. Contact support@hellolofte.com as soon as possible if an address needs correction.

Delayed, lost, or damaged parcels

If tracking has not updated for several business days or the parcel arrives damaged, contact us with the order number and relevant photos where applicable. We will review the shipment with the carrier and help with the next appropriate step.