Your right of withdrawal (EU). If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise it, contact us at [email] with your order number before the 14 days expire. You then have 14 days to return the item. We refund you within 14 days of receiving the returned item (or proof it was sent back), using the same payment method you used.

Our 30-night comfort guarantee. On top of your legal rights, we offer a 30-night trial. If LOFTE isn't for you within 30 days of delivery, contact us at (h.hassan71@gmail.com) and we'll arrange a refund or exchange.

Conditions. Items should be returned in resellable condition where possible. For hygiene reasons, please handle the product with care. Return shipping costs are [the customer's responsibility / covered by us — choose one]. We'll provide the return address once you contact us.

How to start a return. Email [email] with your order number and reason. We'll reply with the next steps and return address.

Non-returnable items. Gift cards and any clearly personalised items are non-returnable